I’m booking my accommodation at the Novotel and they are asking for my credit card details and/or prepayment. Is this normal?

A:

Yes. Many international hotels require your credit card details to secure your booking and may also request prepayment (either partial or full) to guarantee your booking. There is usually a cut-off date at which time you can cancel/amend your reservation and obtain a full refund, after this date you may be required to pay 1 nights accommodation if you cancel. Please read the conditions when making your booking.